Welcome to our office! At Ivey Oral & Facial Surgery, we are proud to be a team of healthcare professionals whose goal is to provide you with the highest quality and most cost-effective care possible. We are aware that unexpected healthcare costs can significantly impact your budget ad we want to make our services as affordable as possible. In order to assist you with your healthcare investment, we ask that you read the following information regarding our available payment options. The patient (or parent/legal guardian, if the patient is a minor) is responsible for payments in full at the time our services are rendered.
INSURANCE
We will gladly estimate your deductible, your portion of treatment costs, and bill your insurance company for your treatment fees, all at no extra cost to you. The estimated amount not covered by your insurance company is due at the time the treatment is rendered. Our estimates are subject to final approval by your insurance company; therefore, YOUR EXACT PORTION OF THE TREATMENT COSTS CANNOT BE DETERMINED UNTIL WE HAVE RECEIVED THE FINAL PAYMENT FROM YOUR INSURANCE COMPANY. If you have a balance remaining after insurance pays, you will be sent a final statement at that time. We do not bill secondary insurance companies, but we will provide you with copies of the needed information so that you can forward them to your secondary insurance company for reimbursement.
Please remember that your insurance is your responsibility. While we are happy to help you with claims submission, we can make no guarantee about your insurance payment. We allow 45 days for your insurance company to make payment. After this time all inquiries and follow-ups become your responsibility. No finance charges will be applied if all balances are paid in full within 90 days of date of service.
PRE-AUTHORIZATION OF INSURANCE BENEFITS
Pre-authorization of insurance benefits may be in your best interest. Many patients are uncertain if recommended treatment is covered by their insurance plan, or what percentage the insurance may pay for covered benefits. In some cases, insurance companies do require pre-authorization for any treatment that will be over a specific dollar amount or certain types of treatment. In these situations, we will be happy to send the required information to your insurance company for pre-authorization consideration. This process normally takes 3 to 6 weeks for insurance companies to process the paperwork and get it back to us. Emergency treatment is normally excluded from this pre-authorization process.
PAYMENT INFORMATION
Payment options: Financial options are discussed during the initial visit. Ivey Oral & Facial Surgery are committed to providing excellent care and guiding patients in selecting the best payment option for their individual needs. We accept CASH, PERSONAL CHECK, VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS, or financing through CARE CREDIT and LENDING CLUB.
Effective 07/01/2025, a 3.00% surcharge will be applied to all credit card payments. No such fee shall be applied to debit cards, HSA cards, checks, or cash. This will be done in accordance with all card brand regulations and state laws.